One of the benefits of Arrivy is getting more and better feedback from customers. Arrivy accomplishes this by leveraging the automated communications mechanisms it uses to generate customer reminders and status. Arrivy-powered businesses both find this feedback extremely valuable and have also seen a substantial increase in the number of positive reviews they receive.
The best time to ask for feedback is… immediately. When a job is marked Complete by a Team member, the customer is immediately contacted via email/SMS (or both—depending on communication preferences) and prompted to provide feedback.
If the customer rates you 4 or 5 stars, they are also prompted to post their rating on YELP, Facebook or other social sites that you configure (in https://help.arrivy.com/settings/account-details/) . And, you’re immediately emailed the review—so, you know if it’s good news. And, if it’s a poor rating you can contact the customer immediately to make it right.
Customer reviews are archived in the Task Journal for the appointments they are associated with. They are also collected in a list under the Reviews nav item.
At the top of this reviews page is a link titled, “Reviews on Public Profile.” This link is publicly accessible (you can post it) and contains only reviews that are 4 or 5 stars.
The Arrivy Settings>Account Details page contains the settings needed to specify the social sites you’d like to encourage customer to post to. They include Facebook, YELP, Angie’s List, Google and Thumbtack. Icons for the sites that you specify will appear to customers that rate you 4 or 5 starts.