Team & Equipment
The Team and Equipment sections of Arrivy are where you define all your businesses’ Arrivy users and the equipment that will be used on jobs. Both Team and Equipment can be specified on the Task details page, as shown below, and Tasks containing them can easily be viewed on Calendar>Team & Equipment view.
Team members can be defined and viewed on the Team page, accessible from the main navigation. The list view provides the Team member’s name, title and date at which their mobile app was last “seen” by Arrivy.
To add a new Team member, click the appropriately-named button near the top of the page. Or, to edit an existing Team member, click the Edit icon on the right side of the list.
Here, you can define the persons name, title, email and phone number and role—as well as notes and extra information/fields, if desired. Phone and email are particularly important. When you include email, Arrivy will send an invitation to the email address to join Arrivy and get access to assigned tasks. Both email and phone number can be used by Arrivy’s Team Notifications feature (see https://help.arrivy.com/settings/team-notifications/ ), which allows Team members to be sent email/SMS messages listing their assignments, the day before they occur.
Roles & Permissions
Roles, which govern permissions, are an important element of Arrivy. Roles define the scope of access that a team member has to Arrivy. For example, a SCHEDULER has access to all appointments while FIELD CREW only have access to the appointments they are assigned to.
You can edit the role for a team member by navigating to the Team section and clicking the edit icon for the team member you are interested in changing. Roles can be changed/adjusted at any time and they update immediately. The only constraint is on the main company account–which will always have ADMIN permissions.
Permissions govern which parts of Arrivy the user has access to. The grid below details which elements each role can view and/or edit.
|Permissions||ADMIN||SCHEDULER||FIELD CREW||LIMITED ACCESS|
|Can modify Settings||✅|
|Can see all Tasks for Team||✅||✅|
|Can edit tasks||✅||✅|
|Can view Activity Feed for all tasks||✅||✅|
|Can view Activity Feed for their tasks||✅||✅||✅|
|Can trigger status buttons (e.g. Start, Complete)||✅||✅||✅|
|Can see tasks assigned to them||✅||✅||✅||✅|
|Can see customer name, phone for tasks assigned to them||✅||✅||✅|
|Can receive Team Notifications||✅||✅||✅||✅|
The Limited Access role is a new set of permissions appropriate for part-time crew or for crew members that don’t have any status-reporting responsibility. While the “Field Crew” role allows team members to see all assignment information and to set status on assignments, the Limited Access role can only see their tasks and the address where the task takes place.
Many delivery and service businesses have Schedulers who create Tasks and do routing for multiple locations. When setting up a Team member as a Scheduler an Admins can specify additional Groups that a Scheduler has access to (besides their own Group). This allows the Scheduler to manage Tasks for their own Group and those additional Groups.
To specify the additional Groups a Scheduler has access to, simply select them from the Manage Other Groups menu. This menu is only active for Schedulers.
The equipment list and process for editing is similar to adding/editing team members with the proviso that equipment does not have permissions associated with it.
Team & Equipment View
Team & Equipment view is the best way to identify the schedule for individual Team members and assigned equipment. It lists all Team members vertically with the day’s schedule laid-out horizontally. One of the nice features of this view is the “Unassigned” slot which show all the appointments which don’t have any associated Team members. You can find Team & Equipment view under the “Calendar” navigation item.