What’s New in Arrivy?

Nov 27, 2019

  • You can now search for Team members in the assignee control on the Task Details page. Simply put your cursor in the control and type.
  • On the Dashboard, added a green border around the images of assignees that accepted Task assignments sent to them via Team Notifications
  • Provided better (brighter) colors on the Dashboard for status items that are urgent and high priority
  • In the Task > List view, you can now choose to view the Task’s communication settings (email/sms)
  • When exporting Tasks from Task > List view, Arrivy will also export the actual start, actual complete times, total time, task time, travel time and external ID (used by integrations)
  • Fixed issue where if Start was clicked before a Task was Rescheduled, we would not calculate Task time correctly.
  • Fixed iOS issue where map pin was sometimes shown in wrong location
  • Customer details and Customer extra fields (found on Customer record) are now imported into Task Details on Tasks for that customer (and visible in Details section of mobile apps)
  • Fixed issue where ratings shown in the Activity stream didn’t respect the ratings setting (stars, NPS, thumbs up/down)

Nov 12, 2019

  • New Route Planning feature added which allows Schedulers to arrange Tasks into routes and view those Tasks interactively on a map
  • Introduced new Workflow nav tab which replaces Requests tab. Route Planning, Worker Requests and Team Notifications are organized under Workflow
  • Dev Portal and API documentation have been updated to reflect new functionality

Nov 7, 2019

  • Schedulers can now support multiple Groups. An additional menu is available when a team member is designated as a Scheduler, that sets these additional Groups (besides the one the Scheduler belongs to).
  • Fixed issue where the route to an address was not show to the customer when crew was ENROUTE
  • Misc bug fixes to iOS app
  • Dev portal updated for new features

Oct 29, 2019

  • When you click on a map pin, a callout appears above the pin. These callouts were moved closer to the pins
  • Extra fields which are displayed in List view can now be exported
  • Group and Template fields are now available for display in List view
  • Fixed a minor bug in customer engagement reports
  • Fixed a bug in NPS reporting where scale was displaying 1-11 instead of 0-10
  • Ensured that Linked Tasks were displayed if Task Details page was opened as a “single page” (instead of overlaid on top of another page)–which is often used in integrations
  • Fixed a bug where Android app was reporting ENROUTE to primary address even when secondary address was chosen

Oct 23, 2019

  • Activities tab added to Tasks nav. The Activities tab displays a list of Activities identifying type, details, etc. If an Activity is generated via API (from a CRM system, for example), then the Activity can display additional information such as extra fields, a follow-up Task scheduling date and time, etc.
  • Tasks now display an icon in Task views to distinguish between Scheduled Tasks, Unscheduled Tasks and Linked Tasks
  • Pipedrive integration can now create Linked Tasks
  • When opening a Task, the nav would be set to Task Details only when the current status was NOT STARTED. There are now a variety of statuses that will result in Task Details being displayed including NOSHOW, LATE, RESCHEDULED
  • Fixed a tooltip that was displaying nonsensical info when hovering over Address titles in Task Details
  • Modified logic on when opening a Task would automatically go to Status tab as opposed to Details tab
  • If using the NPS rating system, the selected rating (0 – 10) will be colored and slightly enlarged after selection
  • Info icons linking to help articles added to selected integrations on Settings > Apps & Integrations
  • API – webhook notification sent on Task Group change

Oct 14, 2019

Oct 2, 2019

  • Fixed some issues where reports were occasionally displaying blanks or zeros
  • Added link to “What’s new in Arrivy?” page in app
  • Formatted Supplies PDF report

Sept 25, 2019

  • Changes that are pushed to a Task via the API now show a </> icon in the Task Journal (and the text “API” on mouseover)
  • Search was added on the Team and Equipment main pages
  • Pipedrive integration add to Settings > Apps & Integrations. Pipedrive is a traditional CRM
  • Improved template for customer recommendations (customer can use to message friends from the web view of their Task)
  • Reminder messages sent are now recorded in the Task Journal

Sept 12, 2019

  • New Task Messages feature introduced. Permits access to Task Journal and messaging interface for the day’s Tasks directly from the Dashboard
  • Supplies feature released. Allows movers to specify packing supplies that go-out and return on a truck and calculates the supplies used as the difference

Aug 26, 2019

  • Provided the ability to specify the hour when a customer reminder is sent out. Previously, it was always sent out at the appointment time (1 or 2 days prior to the appointment)
  • Ability to set working hours for calendar views
  • Added cookie notice to web site

July 15, 2019

  • Extra fields defined in templates can now use dropdown (combo) controls
  • Fixed issue where extra fields defined on a template weren’t showing up in mobile apps
  • Template for forgotten password updated
  • Substantial changes made to login process and to Team member pages to improve process of inviting Team members to Arrivy.
  • Team members have option of using phone number as login name instead of email address (must be selected on first login)
  • SMS or email messages that fail to be sent (bounce) are flagged as such in the Task Journal
  • Unscheduled Tasks that have a date specified are now shown on that date in Calendar views
  • Removed Group dropdown from the Reports where being viewed by a Team member who only has visibility to a single group
  • Task type is now exposed to Zapier integration
  • Added permission to Basic settings that lets companies limit the customer information shared with Field crew via mobile apps
  • Fixed bug where list of custom messages was not displayed in dropdown menus in Customer Messages section of Templates